Enhance Satisfaction

abaqis

The Route to Greater Satisfaction? abaqis^®, Ask, Act

The things that keep your residents and their families happy and satisfied are what make or break recommendations for your facility. abaqis helps you identify and make changes—big and small—that improve quality of life.

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Nurse with resident. Enhance resident satisfaction with abaqis®.

Real-Time Reporting, Actionable Data

In contrast to traditional customer satisfaction systems, abaqis data is collected first-hand by your facility. Because you have collected the data, results are not anonymous, providing you with actionable information to improve the satisfaction of your residents and families.

The real-time reporting capabilities of abaqis give you a distinct advantage in terms of being able to address issues in a timely fashion. abaqis will send an email notification immediately when you have a resident or family member who is dissatisfied, or unlikely to recommend your facility. In an industry where reputation is everything, having the ability to address concerns without delay gives you an edge over your competition.

Address Concerns Early

Pull resident-level reports in real time. See exactly what your residents are saying and address concerns before they become complaints. abaqis will allow you to measure:

Resident satisfaction rating of the facility
Resident rating of likelihood of recommending your facility
Resident’s comments on overall satisfaction
Resident’s view of quality of life

The resident feedback gathered in abaqis will allow you to focus performance improvement resources and be confident that you are staying in compliance.

Save Time, Save Money

abaqis saves you the time and expense of collecting satisfaction data separately, because it uses the same information collected in your quality assurance program. There is no additional cost to access this information for abaqis subscribers. Results are reported in traditional customer satisfaction domains to quickly identify areas for improvement.

In addition, thousands of assessments containing customer satisfaction information are being added to a proprietary national database every month, enabling abaqis to calculate national benchmark results in real time.

abaqis® Helps Enhance Customer Satisfaction | Medline Industries, Inc.

©2014 Medline Industries, Inc. All rights reserved. abaqis and Providigm are registered trademarks of Providigm, LLC. Better Outcomes, Better Products, Medline and Medline University are registered trademarks of Medline Industries, Inc.