CarePacs™ Case Study

Patient Experience

St. John’s Regional Medical Center conducted a case study on changing the cultural perception of quietness in the hospital. Changing patients’ impression of the hospital environment is a key factor that contributes to a positive patient experience.

It’s never been more important for healthcare systems to provide the best experience for patients, families and their care team. Putting patients first requires more than administering top-quality healthcare. One must treat the patient’s perception of their overall hospital experience.

St. John’s Regional Medical Center

Oxnard, CA

The Problem

The goal of providing a positive patient experience seemingly eludes many hospitals. A positive experience can quickly change with just one negatively-perceived incident.

Quietness is impacted by various factors such as instruments, visitations and timing of sounds.
Facilitating a culture change throughout the hospital into a healing environment requires time and research.
Engaging staff in new practices can be challenging.
Driving change in any environment requires great responsibility and accountability in leadership.

How CarePacs Helped

QuietPac^™ trials were conducted at Dignity Health^® St. John’s Regional Medical Center. Here are some ways in which they helped patients and staff:

Masks and earplugs helped ease patients during MRIs.
Nurses found mothers working through the puzzles in the middle of the night while their babies laid with them.
Nurses used the door sign and eye mask as visual cues that the patient was resting and made an effort to come back at a later time.

Introducing QuietPacs^™ helped change the culture that contributed to upward trending HCAHPS scores.

Source: Harting L, Frontczak C, Ibe G, Walton, KL. Dignity Health System . Cultivating the Healing Environment: Changing the Cultural Perception of Quietness in the Hospital; 2014;(12-19). Oxnard, CA: St. John's Regional Medical Center.

Read about the Dignity Health case study on our blog.

Customization Options

Medline offers simple, customizable CarePacs to not only improve the patient care experience but strengthen your brand equity. The Pacs can be tailored to meet your specific needs.

All items in each CarePac come pre-packed by Medline.
Contents can be customized to cater to your patient’s needs.
Design the Pacs with your brand name, design and colors.

Request the Medline “Little Things” video from your Medline sales representative and share it with your care team to demonstrate that the little things they do can make a big difference in the patient experience.

CarePacs Products

CarePacs™ Case Study

Patient Experience

The Problem

How CarePacs Helped

Customization Options

CarePacs Products

Patient Experience

CarePacs^™

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